Privacy Policy

What personal information do we collect and hold?

The types of personal information we collect and hold will vary depending on your dealings with us and the circumstances in which we collect and hold your information. For example, we may collect and hold different types of personal information about customers, suppliers, contractors, advisers, retailers and job applicants.

The types of personal information, current and historical, which we collect and hold include:

name;
contact details (e.g. address(es), email address(es), telephone number(s));
name of any organisation you are employed by or associated with;
financial details, including bank and credit card details;
details of transactions, communications and activity relating to our products, services, benefits and business;
preferences, interests and opinions relevant to our business and operations;
other personal information you provide to us.

How do we collect your personal information?

GBC collects personal information in a range of ways, often directly from you, but sometimes in other ways. The ways we collect personal information include:

through your access to and use of our websites, or when you email us;
through the use of digital technologies as described further below;
during conversations with you in person (such as in store or via telephone);
when you apply for credit terms/financial accommodation with us, or complete an application, expression of interest form, purchase order, agreement or similar or related paperwork;
through your participation in our procurement processes;
when you apply for a job with us;
when you register to use one of our marketing or promotional programs, platforms or portals;
when you subscribe to receive communications from us;
when you complete one of our surveys;
from other third parties such those described under “Who do we disclose your personal information to?”;
from publicly available information and databases;
by creating new information through analysis, interpretation, combination and review of existing information;
otherwise in the course of us providing you with a requested product, service or benefit; and
when you have other dealings with us.

Why do we collect, hold, use and disclose your personal information?

General

GBC collects, holds, uses and discloses personal information for a variety of different purposes relating to our functions and activities, which include:

to establish and maintain our relationship with you, and provide you with information to enable you to remain in contact with GBC;
to assess and process an application you may make to us;
to provide the products or services you have requested from us, and keep a record of them, and process any payments you make to us;
to ensure that you can provide products or services to us in the course of any engagement that we may have with you;
to administer our promotions and competitions;
to provide credit to you, or pay you for products or services you provide to us;
to provide you with access to protected areas of our websites;
to respond to your enquiries;
to process and respond to your complaints;
to perform our internal and external administrative functions, including maintaining and updating our records;
to notify you of, and register you for, our events and promotions;
to conduct surveys;
to assess the performance of our websites and to improve the operation of the websites, and for other data analytics purposes;
to assist us to make our services and products more valuable or useful to you;
to conduct due diligence, identity verification.
to recruit, train, manage and work with our workforce including staff, retailers and suppliers;
to enable us to perform any duties we owe to you;
to otherwise enable us to perform our business activities and functions;
any other purposes described to you at or around the time of collection of the information;
purposes to which you have provided your consent;
to comply with industry standards and our policies;
to investigate, review, mitigate risks associated with, and inform you of, a data or other security breach involving your personal information; and
as required or authorised by law, or a court or tribunal order. For example, we are required or authorised by law to collect personal information under certain laws including the Income Tax Assessment Acts and other tax laws;

Direct marketing

Where we have your consent or are otherwise permitted by law to do so, GBC may also use and disclose your personal information to send direct marketing to you from:

Good Bath Co
third parties who provide services to us.

The direct marketing may relate to:

our products and services;
the products and services of other parties;
promotions run by us or other parties; or
other new developments we believe may be of interest to you.

You may opt-out of receiving this direct marketing from GBC or third parties through the unsubscribe function that will be made available to you with each direct marketing communication.

If personal information is not provided

You do not generally have to provide us with any personal information however, if you do not do so, this may limit the assistance we are able to provide you. For example, we may not be able to complete a transaction you have entered into, finalise payment for a product or service you have ordered or supplied, consider or process an application you have made, provide a product, service or benefit that you have requested, ensure that you can provide us with products or undertake services that we have requested of you, grant credit terms, accept or validate your entry in a promotion or contact you in connection with the promotion, tailor, optimise or enhance your use or experience of our websites, respond to your queries or complaints or otherwise handle your enquiries or process your job application.

Who do we disclose your personal information to?

GBC may disclose your personal information to various third parties including:

our personnel;
manufacturers and suppliers;
couriers and delivery contractors;
customers and suppliers;
marketing consultants and promotions companies (some of whom are engaged for the purposes of directly marketing products, services and promotions to you);
our professional advisers such as accountants, solicitors, business advisers and consultants;
government bodies and regulatory authorities;
credit reporting agencies or bodies in accordance with our Credit Reporting Data Management Policy;
payment processors, debt collectors, web hosting providers, IT service providers and other third party service providers that are used by GBC to verify or store collected information;
in the context of work and recruitment arrangements (e.g. in relation to contractors, suppliers, retailers and job applicants): referees, educational and training institutions and background check services.

How do we store and protect your personal information?

GBC stores personal information in a computer storage facilities, with the assistance of service providers.

In so doing, we have taken reasonable steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.

When we no longer need your personal information, we take reasonable steps to destroy or permanently de-identify the information.

How you can access and correct your personal information

GBC will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact our Privacy Officer by email (at info@goodbathco.com.au ) or at the address detailed below.

At your request, GBC will provide you with a copy of, or correct, any personal information which we hold about you, unless an exception under the Privacy Act applies. We may charge reasonable fees for retrieving this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.

Digital Technologies

We and third parties may use digital technologies such as cookies, location services, web server logs and web beacons in connection with GBC websites and other online services. Some of these technologies may operate without collecting or using any personal information. Please note this Privacy Policy applies to our collection, use, disclosure and storage of personal information only.

Good Bath Co's website use cookies to track user traffic patterns and to better serve you when you revisit a website. A cookie is a small data file that a website may write to your hard drive when you visit it. A cookie file can contain information, such as a Session ID which the website uses to track the pages you have visited. Other technologies we use include web beacons. We allow cookies and other digital technologies to be used:

so that your preferences for a particular site can be stored;
to improve your browsing experience; and
to help tailor advertising and promotions to you.

Information is also generated whenever a page is accessed on a Good Bath Co's website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our websites’ performance.

In some cases, we and third parties may use cookies and other technologies in connection with GBC website and digital marketing initiatives, for example in relation to online behavioural advertising, surveys and website analytics and email campaign tracking. The third party technologies we may use from time to time include, but are not limited to Google Analytics, Google AdSense, Google Tag Manager and Meta tracking. You can find more details about these technologies, the data they collect and how you can opt out of certain conduct in the privacy policies and other consumer-facing documentation for those technologies (e.g. via Google’s Ads Preferences Manager). You may need to opt-out separately from each technology. The websites youronlinechoices.com.au and optout.networkadvertising.org also allow you to opt-out of some online behavioural advertising and provide further information about how online behavioural advertising works. Your browser may also allow you to turn off or disable cookies and certain other technologies. Please be aware, however, that if you turn off or disable these technologies, you may not be able to experience the full functionality of our websites and associated services.

How to contact us or make a complaint

If you have any questions about this Privacy Policy, if you wish to update information we hold about you or if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, please contact:

Owner
Good Bath Co
1/3 Tonnage Place
Woolgoolga NSW 2456
E-mail: info@goodbathco.com.au (please only use this email address for complaints related to our Privacy Policy or practices)

We will promptly acknowledge and investigate any complaint about the way we manage personal information.

Good Bath Co will take reasonable steps to remedy any issues resulting from our failure to comply with our privacy obligations. If our response to your complaint does not address your concerns to your satisfaction, you may have the right to make a complaint to a competent regulator (e.g. in Australia, the Office of the Australian Information Commissioner, whose website is located at www.oaic.gov.au and in New Zealand, the Office of the Privacy Commissioner, whose website is located at www.privacy.org.nz).