Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, uninstalled, with labels, and in its original packaging.
To start a return, you can contact us at info@goodbathco.com.au. Please note that returns will need to be sent to the following address: 2/3 Tonnage Place, Woolgoolga NSW 2456. The return postage is the responsibility of the customer and we recommend insuring all returned products and adding tracking to your returned items to ensure a safe arrival.
If your return is accepted, we'll send you return instructions along with return labels where/if applicable. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@goodbathco.com.au
Any returns requested outside of the 30 day period will be subject to assessment and ONLY eligible for a store credit, a re-stocking fee may also apply.
Damages and issues
Please inspect your order upon arrival or within 24 hours and contact us immediately if the item is defective, damaged or if you receive the incorrect item so that we can evaluate the issue and make it right. If you notice the packaging is visually damaged at time of arrival please notify the driver. As goods may be moved around by trades or stored on building sites our transit insurance will not cover claims for damages reported outside the 24 hours of receiving.
Certain items are excluded and therefore cannot be returned. These are including, clearance items, sale items, customised products such as vanities, made to order items, speciality manufactured items such as stone baths & gift cards. We also cannot accept items that you have used, attempted to install or that have been damaged without reporting within 24 hours of receiving.
Exceptions / non-returnable items
Certain types of items cannot be returned such as a custom product (such as special orders or personalised items ordered or made for you're requirements ). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Change Of Mind
If you have placed an order and contact us with a change of mind request within 24 hours we will process your changes immediately. If you request changes past 24 hours a 20% re-stocking fee will apply if your order has not been dispatched, If dispatched you will need to request a return. Please note all customised items, made to order items, & speciality manufactured items are exclusion products and cannot be cancelled past 24 hours of ordering.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@goodbathco.com.au.